eHelpDesk is your online source for help desk information. Whether you are looking to update your help desk software, find an event for help desk professionals, or gather general information about the customer and call center industry, eHelpDesk is here is to help! Click on a link to get started:

• Help Desk Software - Not all help desk software is the same. View software vendors, software features and product comparison charts.
• Help Desk Industry Resources - Lists of help desk and call center associations, trade publications, and help desk software vendors.
• Help Desk Reference - White Papers, Case Studies, and Books - Read about automating your help desk through the use of software, ITIL standards, providing quality customer service, easing communication problems, improving customer relationship management, and a variety of other subjects relating to the help desk and customer support industry.
• Help Desk Events - A calendar of events including upcoming national events for help desk professionals!
• Help Desk Glossary - A glossary of technical and not-so-technical terms used in the help desk, call center, customer support and technical support industries.

If you have information about help desk software, events, white papers, articles, or tips that you would like to share with others, please send our editors an email at editor@e-help-desk.com. Our mission is to provide the most complete, current, and informative information to new and experienced help desk professionals. Your input is an important part of this goal.